What is Mystery Audit?

Mystery audit is used to measure the quality of service or compliance with regulation, or to gather specific information about products and services. The audit yields better results when done by third-party companies as the stores would not be aware of the product/service being evaluated.

A mystery Auditor is a paid consumer who is hired to shop in stores and collect data. Think of mystery auditors as “undercover customers” sent in to observe, interact, and report on other customers and store employees.

Mystery Auditors are typically employed by a third-parties rather than the store or company personnel itself.

Methods of doing Mystery Audit

Auditor Visit:  Mystery Auditors visit store location(s) and perform as a normal customer. Auditors can make inquiries, purchases about companies products/services, place orders, return items purchased previously, check facilities and procedures, etc.

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